Participant Rights

At Reliability, we respect and protect the rights of every participant.

As an NDIS participant, you have the right to:

1. Be Treated with Respect and Dignity

You will be treated fairly, without discrimination, and with kindness and understanding.

2. Be Safe

You have the right to receive support in a safe environment, free from abuse, neglect, violence, or exploitation.

3. Make Your Own Choices

You have the right to:

• Make decisions about your supports

• Choose your service provider

• Set your own goals

• Refuse a service

We respect your independence and personal preferences.

4. Privacy and Confidentiality

Your personal information will be kept private in line with the Privacy Act 1988.

5. Quality Supports

You have the right to receive supports that are:

• Safe

• Professional

• Delivered by trained and qualified staff

• In line with NDIS standards

We operate under the guidelines of the NDIS Quality and Safeguards Commission and follow the NDIS Code of Conduct.

6. Raise Concerns or Complaints

You have the right to:

• Give feedback

• Make a complaint

• Be heard

• Have your complaint handled fairly

This will not affect your services.

7. Access to Information

You have the right to:

• Clear information about your supports

• A written service agreement

• Understand costs and charges

8. Cultural and Personal Identity

We respect your:

• Culture

• Language

• Religion

• Gender identity

• Sexual orientation

• Personal values

Privacy Policy

1. Our Commitment

At Reliability, we respect your privacy. We handle your personal information in line with the Privacy Act 1988 and Australian privacy laws.

2. What Information We Collect

We may collect:

• Your name and contact details

• Date of birth

• NDIS number

• Health or support information

• Emergency contact details

• Billing details

• Information you send through our website

We only collect information that we need to provide safe and quality support.

3. Why We Collect It

We collect your information to:

• Provide NDIS services

• Create service agreements

• Communicate with you and your family

• Process payments

• Meet our legal obligations as an NDIS provider under the National Disability Insurance Scheme Act 2013

4. Who We Share It With

We may share information with:

• The NDIA

• Plan managers

• Support coordinators

• Health professionals involved in your care

• Government bodies, if required by law

We do not sell your personal information.

5. How We Keep Information Safe

We store information securely:

• In password-protected systems

• In secure files

• Only authorised staff can access it

We take reasonable steps to protect your information.

6. Accessing or Correcting Your Information

You can ask to see your information or request changes if something is incorrect.

Contact us at:

• support@reliabilityscs.com.au

• 02-8806-5360

If you are not satisfied with how we handle your information, you may contact the Office of the Australian Information Commissioner.

Cookies Policy

1. What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help our website work properly.

2. Why We Use Cookies

We use cookies to:

• Make sure the website works correctly

• Understand how visitors use our site

• Improve your experience

We may use tools like Google Analytics to understand website traffic.

We do not collect health information through cookies.

3. Managing Cookies

You can turn off cookies in your browser settings at any time. Some parts of the website may not work properly if cookies are disabled.

Terms of Service

1. Using Our Website

By using our website, you agree to these terms.

If you do not agree, please do not use the website.

2. Website Information

The information on our website is general information only. It is not medical or legal advice.

All services are provided after individual assessment and agreement.

3. Content Ownership

All content on this website (text, logo, images, and branding) belongs to Reliability. It cannot be copied or used without permission.

4. Proper Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to damage or interfere with the website

• Copy content without permission

5. External Links

Our website may link to other websites. We are not responsible for their content or privacy practices.

6. Changes to These Terms

We may update these terms from time to time. The latest version will always be on our website.