Complaints and Feedback

Complaints & Feedback

At Reliability, we value your feedback. Your comments, suggestions, and concerns help us improve our services and ensure we provide safe, high-quality support.

We encourage participants, families, carers, and stakeholders to share feedback at any time.

How to Provide Feedback

You can provide feedback or make a complaint by:

  • Phone: 02 8806 5360 (Monday–Friday, business hours: 9am-5pm)

  • Email: support@reliabilityscs.com.au

  • Speaking directly with your support worker 

Or submit your feedback using our online form:

Submit Feedback via Contact Form

All feedback is treated respectfully and confidentially.

Our Commitment to You

  • We will listen without judgment

  • We will respond promptly

  • We will handle complaints fairly and confidentially

  • We will work towards a resolution as quickly as possible

  • You will not be treated unfairly for making a complaint

What Happens Next?

  1. We acknowledge your complaint within 2 business days.

  2. We review and investigate the concern.

  3. We work with you to find a fair resolution.

  4. We document the outcome and follow up with you.

Not Satisfied?

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission:

  • 1800 035 544

  • www.ndiscommission.gov.au

Anonymous Feedback

You may provide feedback or make a complaint anonymously if you prefer.

You can provide anonymous feedback by:

  • “Using our online Contact Us form without entering your name, or”

  • “Contacting us by phone or email without identifying yourself.”

Please note that if feedback is provided anonymously, it may limit our ability to follow up or provide a detailed response.

All anonymous feedback is still reviewed seriously and used to improve our services.